Customer Service Administrator
Up to £25,000 DOE
Full time – Permanent
East Kent
Our client, a value led, family-run company, have an exciting opening for an enthusiastic Customer Service Administrator to join their friendly team.
The ideal candidate will have a real passion for Customer Service and a real drive to make a difference within a thriving and inclusive team.
Duties will include:
- Handle inbound
telephone calls
and promptly respond to
email inquiries
in a professional manner.
- Stay updated on services and procedures relevant to your role to provide informed assistance.
- Provide a
high standard of service
to customers and clients, demonstrating expert knowledge and a friendly demeanor.
- Maintain accurate and
comprehensive records
of all client interactions and communications.
- Resolve conflicts and
challenging situations
effectively and with
empathy.
- Escalate complex inquiries to the appropriate team members or departments for resolution.
- Accurately upload documents and data to a
CRM system
, input data accurately into
Excel spreadsheets
and other systems as needed.
- Communicate effectively with external clients' other relevant parties via phone and email.
- Work towards achieving and
exceeding KPIs
*
- Assist operations staff in conducting audits to ensure
adherence to quality standards
*
A successful candidate will have/be:
- Proven experience in
customer service,
order management, or operations coordination.
- Strong proficiency in using CRM systems and other relevant software applications.
- Excellent
communication skills,
both verbal and written.
- Exceptional organizational and time management abilities.
- Detail-oriented
with a focus on accuracy.
- Ability to work well under pressure and
handle multiple tasks
simultaneously.
- Strong problem-solving
and decision-making skills.
- Collaborative team player with the ability to work independently when required.
If you are passionate about delivering exceptional customer service and thrive in a values-driven workplace, we invite you to apply for the Customer Service Administrator position.
This role is being handled by Jasmine King, Business Support Consultant for Pearson Whiffin Recruitment.
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