Are you passionate about Data?
Do you enjoy problem solving whilst providing exceptional customer service?
Are you committed to continuous process improvement?
If so, we are searching for a data-driven, customer-focused, problem-solver to join our client's Software Data Support team as a Senior SQL Data Analyst.
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Birmingham. Please note that we cannot offer visa sponsorship for overseas candidates.
- £35,000 - £38,000 per annum, dependent on experience
- Based in Birmingham - Hybrid Flexibility Available
- 25 Days Holiday + Bank Holidays
- Excellent Working Culture & Career Progression
Key Responsibilities
- Handing customer queries and investigating/resolving data issues in line with agreed SLAs/KPIs.
- Creating and testing SQL scripts to manipulate and analyse data on Microsoft SQL Servers.
- Proposing, writing, and reviewing complex MS SQL scripting queries.
- Developing tailored solutions and datasets for end-users, utilising system tools, databases, and scripts.
- Program and maintain reports, dashboards, data generators and other information from end-users.
- Monitoring existing processes and providing recommendations for improved optimisation to future-proof the customer support department.
- Assist in designing and evaluating A/B testing to improve existing customer journeys.
- Managing projects, including chargeable work, including new customer data conversions and migrations.
- Contributing towards internal training and providing training to the wider business.
- Conducting Root Cause Analysis to prevent recurring data problems.
Key Skills, Competencies & Attributes
- Strong proficiency in Microsoft SQL Server, including the ability to create, understand and review complex SQL queries.
- Previous experience in a customer-facing role, preferably within a commercial software support environment, having utilised ticket management systems.
- Able to work well under pressure, capable of adapting to and demonstrating resilience in relation to evolving business requirements.
- An ability to take ownership of your workload and use initiative when problem solving.
- Exceptional verbal and written communication skills.
- Knowledge of basic hardware infrastructure.
- Knowledge of data-driven regulatory requirements, including Data Privacy & GDPR.
- Experience with Team Foundation Server is desirable but not essential.
- Strong analytical mindset, capable of solving complex problems with high attention to detail.
- Are a UK resident with unrestricted right to work in the UK.
If you are a confident communicator, have a passion for troubleshooting and resolving technical data issues, then please apply today by submitting your CV here or in our website (wearemarmion.com).
Thank you for taking an interest in the role advertised.
We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.