Real Estate Administrator - South East London
Our client is an established estate agency in South East London with a fantastic reputation built up over almost 50 years and with multiple offices. They have a very collaborative and supportive culture with personal and professional development at their core as well as consistently delivering exceptional levels of customer service and always aspiring for more.
They are looking for an experienced Branch Administrator to provide seamless support to both the sales and lettings team.
Contract:
Permanent | Full Time
Salary:
£28,000 - £30,000
**Key responsibilities:
- Assist with and complete all administrative tasks related to sales and lettings in the assigned branch or others, ensuring a comprehensive understanding of all relevant processes to provide support as needed.
- Support consultants in completing sales and lettings files according to the division of labor.
- Prepare agreements and documents for approval and signature.
- Handle inquiries through telephone, in-person, email, or the website, ensuring that all relevant information is forwarded to the appropriate team.
- Welcome clients in a friendly and professional manner, making a positive first impression of the company and consistently representing the brand effectively.
- Maintain a thorough understanding of the property database and software, offering team support as necessary, and ensuring all stored information is accurate and relevant.
- Input and update property information on web portals (e.g., Rightmove).
- Ensure that all pre-marketing documentation is returned and compliant with best practices, statutory regulations, and GDPR.
- Be knowledgeable about Anti-Money Laundering (AML) systems and ensure adherence to best practices at all times.
- Provide support to colleagues in using AML software as needed.
- Be fully versed in the referencing process and all documentation required for tenancy actions.
- Manage the office diary effectively.
- Maintain stock levels and control costs when reordering stationery.
- Collaborate with Branch Managers to ensure offices are clean, organized, and well-presented, with updated window displays, while promptly reporting any maintenance or issues to the Property Management department or HR.
- Work with HR to ensure branches comply with Health and Safety regulations and that regular checks are conducted.
Ideal skills and attributes:
- Previous experience in a similar sales, lettings or property administration role - 12 months +
- Motivation and a drive to succeed.
- Confidence – a belief that you will exceed your targets if you work hard and persist.
- Passion – a desire to be the best.
- An understanding of the importance of making a great first impression. Outstanding customer service is key.
- Positivity – having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company. Integrity – this is in the heart of everything we do.
- Respect – listen, understand, and work collaboratively.
- Organisation – having a good attention to detail and an ability to manage a busy diary.
- Willingness to go the extra mile to support your colleagues**.**
To apply, please apply via the advert or get in touch with Anu Deb - Director at GKR International - Real Estate Talent Specialists.