Red Recruitment is recruiting a Contact Centre Team Leader to join our client, a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK. This position is located in Sevenoaks and the salary is £33,000 per annum.
The ideal candidate will have people management experience.
Benefits and Package for a Contact Centre Team Leader:
- Salary: £33,000 per annum plus an achievable bonus of £2,500 paid quarterly
- Hours: Monday - Friday, hours between 9am - 5.30pm (37.5 hours per week)
- Contract Type: Permanent
- Location: Sevenoaks
- 31 days annual leave, including bank holidays (potentially increasing to 35 days per year depending on grade and length of service)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Online vouchers and discounts
- Fresh fruit Deliveries twice a week
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development and qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events
Key Responsibilities of a Contact Centre Team Leader:
- Leading a team of Total Loss, Fire and Theft Handlers
- Managing the team's performance, dealing with all aspects of people management including auditing, absence, holiday approvals and time management
- Undertaking handler audits, raining and developing the team members' needs along with driving integral data and prompting correct liability decision-making
- Mentoring and coaching the team with technical knowledge
- Maximising capture opportunity for the service providers to deliver the right outcome for both the customer and the business
Key Skills and Experience of a Contact Centre Team Leader:
- Proven ability to positively influence team members through a culture of openness, trust and respect
- Previous motor claims experience is advantageous but is not essential
- You should have people management experience
- Having a clear, focused and determined approach to problem solving
- Persuasive, strong and confident communication skills are required for this role
If you are interested in this position and have the relevant experience required, please apply now!
Red Recruitment (Agency)