Job Title: Operations Administrator
Location: Wythall, Birmingham (Hybrid working)
Salary: Up to £30,000 plus bonus Role: Permanent
OVERVIEW
Do you want to work for a growing brand with unlimited potential for your future development and a passion for people?
With fantastic opportunities for your career progression, this brand would be the perfect opportunity for anyone looking to enhance an already stellar career!
We are looking for a Process & Procedures Operations Administrator who will be responsible for creating, reviewing, and optimizing operational processes and procedures, with a strong focus on operational efficiencies and customer service excellence. Ensuring Store operations are easy to follow and help our colleagues provide outstanding service to our customers.
IDEAL CANDIDATE
- You will have an analytical mindset, with a passion for identifying opportunities for continuous improvement and operational efficiency gains
- You will possess a strong attention to detail
- With a ‘can do' attitude you will use your own initiative to drive the processes forwards with branches
- You will have a collaborative approach to working as part of a team
- You will possess strong organisational skills, with ability to work to deadlines
- You will have a passion for putting customers first
THE ROLE – KEY RESPONSIBILITIES
- Regularly review and update existing processes to ensure they meet current business needs and industry standards
- Develop, document, and implement new operational processes and procedures
- Collaborate with Support centre departments to gather information and insights for process improvement
- As the Process & Procedure Operations Administrator Implement best practices
- Identify areas for operational improvements & efficiency that are aligned to the Strategic goals
- Analyse tasks and recommend process enhancements to reduce costs and improve productivity
- Monitor the effectiveness of implemented changes and adjust as necessary
- Subject matter expert in store operations
- Ensure that all processes and procedures are customer-centric, aiming to enhance the customer experience
- Work closely with the Store Operations (Store Network) as the Process & Procedure Operations Administrator to understand customer needs and feedback
OUR CLIENT
Our client is a leader in their sector, with great brand awareness and an even better product! Their presence in the UK retail market has grown considerably and continues to do so. They are a people focused business looking for highly capable Managers with exceptional leadership skills who passionately deliver performance through their people.
COMMUTABLE LOCATIONS: Birmingham, Bromsgrove, Redditch, Royal Leamington Spa
ABOUT US
This Process & Procedure Operations Administrator role is being handled by McCarthy Recruitment, an award winning behavioural leadership recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalised recruitment service of the highest quality.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests in order to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at www.mccarthyrecruitment .com/privacy
If you wish to exercise your right to access, erase or restrict processing of your data please contact us at the office and we will respond to your query.
Apply for this role now or find us online at:
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