Reference number: JR239214
Location: Our office at Elder House Milton Keynes - Office based role.
Working pattern: Full-Time
Contract Type: 9 month Fixed Term Contract (5th August 2024 to 5th May 2025)
Number of roles: 1
Salary: £23,400-£24,700 per annum
We are looking for a Student Experience Officer to join our team on a 9 month fixed-term contract.
This role is pivotal in ensuring our centres operate efficiently and effectively, and that our students, candidates, visitors and colleagues' experience is exceptional.
This is an excellent opportunity for a Customer Service Advisor, who is looking to expand their skills and build their career with an industry leader.
What you'll bring to the role
We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:
- Excellent communication skills particularly face-to-face communication
- Service driven and focused
- Experience of health and safety requirements in a similar establishment is desirable
- Proactive, personable and a desire to make a difference
- Ability to work independently and as part of a wider team
- Experience in solving challenges at short notice
- Team player
- Able to work flexible hours
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy/tax/finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
Our Values
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
What we offer
As well as a competitive salary, transparent pay structures, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
Shortlisted applicants will be invited to attend an online interview as part of the recruitment process.