Job Description
Outpatients Bookings Team Lead – Oaklands Hospital, Salford
Full Time 37.5 hours per week
Oaklands Hospital is one of Greater Manchester's leading private hospitals with an excellent reputation for delivering high quality healthcare treatments and services. Located in Salford, the hospital is close to the A580 and the M602. The hospital opened in 1990 and currently has 15 single rooms all with en suite facilities and two dedicated Day Case units.
The Role:
We are currently looking for an enthusiastic and motivated customer focused Bookings Team Leader to lead our Outpatients Bookings Administration team, reporting to Head of Operations.
You will be expected to co-ordinate the bookings process. Ensuring smooth and efficient processes are followed in a timely manner. The team leader role will also involve the co-ordination of the Bookings Administration staff dealing with day to day line management duties of the team.
Liaising closely with clinical staff and other hospital departments, you need to have experience in administration as well as excellent communication, computer skills and the ability to stay calm when under pressure.
There is a high level of contact with external service users therefore excellent interpersonal and communication skills and the ability to work as part of a team is a priority and drive forward the necessary agenda.
What you'll bring with you
- Previous clerical experience
- Excellent interpersonal and communication skills
- Proven ability to work effectively in a team environment and independently driven as required
- Demonstrated exemplary customer service skills
- Comprehensive computer and keyboarding skills
- Flexibility and adaptability to meet the changing needs of the business
- Positivity and even temperedness in the workplace
- Demonstrated honesty, integrity and ethics in the workplace
- Knowledge of appointment booking, scheduling and waiting list management
- Knowledge of ERS and RTT processes preferable
Benefits:
- Competitive Salary plus enhancements where eligible
- Contributory pension scheme
- Access to the Ramsay Academy – genuine opportunities to grow, develop and specialise in your career
- 25 days' annual leave plus 8 bank holidays plus the opportunity to buy/sell more
- Flexible shift options
- Private Healthcare and Life Assurance
- Access to our employee Discount Programme
- Wellbeing centre and access to 24/7 employee assistance line for free advice
- Free Uniform
About us
Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We are able to support training and development to our employees, to deliver a high standard of clinical care whilst ensuring patient safety, dignity and confidentiality. We are a progressive and caring facility and support the Ramsay vision "People caring for People". We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care'.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care.
It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.