Salary: £40-50k depending on experience
Working hours: 8am - 5pm, Monday to Friday
Start date 1st October 2024
About the role
KG Electrical are looking for an Operations Manager.
The successful candidate will take a lead role within the company, getting involved to ensure a seamless experience for customers and colleagues. You will manage the day-to-day functioning of the business, keeping the company efficient and productive. This includes liaising with engineers/contractors/suppliers to ensure the company is able to complete projects on time and also engaging with existing customers and potential customers to organise jobs/appointments/estimates/site visits etc.
Main responsibilities:
- Contribute to the company's continual improvement and development, bringing forward thinking ideas for discussion
Customer service
- Be first point of contact for clients, building professional and warm relationships
- Provide estimates to clients where appropriate
- Liaise with clients to ensure job progression
- Invoice clients following completion of jobs or stages within jobs
- Look for business development opportunities with existing customers
- Enquire for reviews and access to take professional photos
- Deal with queries/complaints as they arise
Logistics and office management
- Answer phones, providing customer service support and serving as gate keeper to ensure only essential calls reach the Director
- Manage the Director's diary for appointments, site visits etc.
- Book/schedule training days/appointments/visitors etc.
- Manage the office team members
Procurement
- Oversee the necessary procurement for the company
- Liaise with wholesalers to procure materials for jobs / stock
- Commissioning of external contractors / suppliers / support team
Engineers
- Be first point of contact for engineers
- Organise logistics of jobs for all engineers
- Ensure engineers provide job notes in a timely manner
People Management
- Support the recruitment/retention of onsite engineers
- Onboarding new members of staff to ensure they settle into their role quickly
- Lead the staff appraisals/review process
- Active participation in our social events to ensure you are a key part of the team
Business Development and Marketing
- Create or recommend target markets
- Approach potential clients
- Build relationships with potential clients
- Liaise with external companies as required during marketing programs
- Liaise with photographer for access to sites for photos of the works
Compliance
- Organise all reoccurring accreditations - CHAS/NICEIC
- Liaise with external H&S company as required
- Completion of test certificates on Easy Cert
- Notifications of works to NICEIC
- Annual insurance renewals process for the company.
About the company
At KG Electrical, we pride ourselves on being more than just qualified, accredited, and experienced local electricians. Our distinguishing factor? A genuine commitment to our customers, a hallmark of our service for over a decade.
So, what sets us apart? It's our down-to-earth approach, rooted in meaningful communication to truly understand your needs. With the end goal always in sight, we draw upon decades of hands-on experience to provide tailored solutions that work best for you.
We believe in transparent communication, freely sharing our technical expertise so you grasp the 'how' and 'why' behind our recommendations. Moreover, our up-to-date knowledge of regulations ensures your long-term safety and peace of mind, minimizing risks and unexpected costs.
When it comes to lighting and electrical designs, we strive for perfection, harmonizing beauty with functionality. Our meticulous approach guarantees that all electrical work is executed to the highest standards, leaving you with lasting quality and satisfaction.
Company values:
1. To lead from the front
2. To be responsible for yourself and your actions
3. Execute works with integrity
4. To collaborate as a well-oiled team
5. Treat each working site as if it was our own home.
About you
Essential
1. Experience in logistics and / or operations
2. Ability to work under pressure & to multitask
3. Proven skills in problem solving
4. An ability to adapt and drive organisational change.
5. A team player who can collaborate comfortably with a range of people
6. Strong interpersonal skills with an immaculate telephone manner
7. Detailed orientated and a meticulous approach to all tasks
8. Comfortable using and learning technological tools; a proficient user of the MS office suite
9. Driving license
Desirable
1. Experience in the electrical or construction industry
2. Experience in a similar role at another company
3. Experience in a management, supervisory or HR role
4. Experience in marketing including editing Wordpress websites, Google My Business
5. Experience using a CRMs or Database
To apply for this role, please click the button below to reach the application portal. Please upload your CV and cover letter setting out why you would be the ideal person for the role.