1st Line Service Desk Analyst - 24/7 shift work
We are working in partnership with a Global customer who are looking to bring in an ew face to the ever expanding 1st Line team. The role is a 1st Line Service Desk Analyst working a 24/7 shift pattern that includes a hybrid working pattern.
Role Profile
The First Line Analyst is a hybrid role with the majority of shifts being performed in the clients HQ in Surrey. The role will run on shift patterns (all shifts outside 9-5.30 can be performed remotely) and is an intrinsic part of the Service Centre department, whose primary responsibility is to proactively manage and monitor the Managed Services Portfolio, ensuring Incidents and Requests are resolved as quickly as possible.
What do we need from you?
- You will be self-motivated with a drive for self-development and performing daily tasks to a high standard
- You will have a passion for IT and Customer Service
- A suitable level of technical experience (see technical skills) and an enthusiasm to learn
- You enjoy working within a team sharing knowledge, helping one another to resolve issues and collaborating with cross functional teams
- You will be comfortable communicating professionally and concisely both verbally and in written form
- Play a key role in the 24x7x365 shift coverage to ensure all services are managed effectively – shifts include Early Shift, Day Shift, Evening Shift and Night Shift
Technical Skills
Experience of a combination of the following technologies is required – either from education or production experience.
- Cisco Technologies
- (Desired) Meraki
- Palo Alto
- ScienceLogic
- Microsoft365
- Azure
- Windows 10
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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