Our client, a fantastic organization based in Maidenhead, is looking for a bright and motivated Customer Service Advisor to join their team and be the main point of contact for day to day enquiries, provide excellent customer service and admin support, produce quotes and very occasionally assist in the warehouse helping to pack orders.
£23k plus benefits including 25 days holiday and free onsite parking.
This could be a fantastic opportunity for someone from retail or hospitality to make the move into an office environment!
Duties include
- Process customer orders accurately and on time
- Respond quickly to quote requests, upsell additional products and provide the product information to enable the customer to make an informed decision
- Follow up on outstanding quotes
- Ensure that relationships with new and existing customers are developed and maximised
- Educate the customer on products and provide solutions to their needs
- Manage the returns process, ensure that the product is booked in quickly
- Manage customer complaints effectively
- Assist in the warehouse with pick and pack and inbound deliveries
Skills/Experience
- Experience within a Customer Service role
- Problem solving and the ability to investigate
- Managing workload in a busy office environment, working both on emails and telephone calls
- Good written and verbal communications skills
- Ability to multi-task, work in a fast-paced environment and working under pressure
- A "can-do" attitude and a willingness to learn and engage
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.