**Loan admin Officer
- Annual Salary: £23,000 - £29,000
- Location: United Kingdom
- Job Type: Full-time, Office-based
We are looking for a dedicated Loan admin Officer to join our growing team. The successful candidate will work across various loan portfolios on behalf of multiple clients, undertaking a range of post-completion loan servicing activities. This role requires a commitment to delivering excellent service while ensuring fair treatment of customers and the best outcomes.
Day to Day of the role:
- Review and process requests for information accurately and within service level agreements.
- Handle standard loan enquiries from customers and their advisors, ensuring accurate and current information.
- Process amendments to customer accounts in line with procedures and regulatory requirements.
- Inform customers of payments due and ensure accurate collection in accordance with BACS rules.
- Promptly process requests for redemption statements and oversee the release of loan security upon receipt of funds.
- Calculate and process financial transactions in the servicing system.
- Ensure accurate boarding of new loans and issuance of correct correspondence.
- Oversee loans approaching expiry and ensure appropriate follow-up action.
- Review company watch notifications and take appropriate action.
- Liaise professionally with clients, third parties, and other business areas.
- Report any system or loan issues, making recommendations as necessary.
Required Skills & Qualifications:
- Strong mathematical skills for checking figures, instalments, and interest calculations.
- Excellent communication skills at all levels, both verbal and written.
- High attention to detail for accurate and professional information recording.
- Ability to work effectively as a team member, supporting others and delivering on promises.
- Quick learner with a desire to take on new systems and concepts.
- Empathetic manner for handling difficult conversations sensitively and appropriately.
- A proactive attitude with a desire to identify and deliver effective solutions.
- Competence in using Microsoft Office packages.
Desirable:
- Experience in the lending industry.
- Basic knowledge of specialist finance in the UK.
- Knowledge of financial services industry regulations.
- Customer service experience.
- Knowledge of the loan redemption process.
- Industry-recognised qualification.
Benefits:
- 25 days annual leave.
- Life assurance x2 salary.
- Pension scheme with company matching contribution up to 5%.
- Employee Assistance Programme.
- Recognition Scheme and on-site Counsellor.
- Sports & Social Committee and Free fruit Wednesdays.
- Private, locked Bike store and free beverages.
- Smart Casual Dress Code and CEG Life benefits.
- Café onsite with meal deals and town centre location.