Our client in the Insurance Sector are looking for a Customer Service advisor to join the team. A salary of £16,000 - £25,000 is on offer depending upon experience.
Your role will include dealing with enquiries specifically regarding our current customer's motor, personal and commercial insurance policies. You will also provide quotations for new clients. Your role will include handling and actioning administrative changes to their policies. Customer interaction will be over the telephone or face to face in the office, where you will build relationships with our loyal customers. You will also provide administrative support via post and email as well as perform other office duties as required with 'can-do', pro-active enthusiasm.
Previous customer interaction experience is desirable but not essential although you will be expected to bring a positive, people orientated approach to everything you do. You will relish being part of a truly customer focussed team. In return, you will receive full training to become licensed to sell and administer products in a friendly and supportive environment.
Our business offers the opportunity for career progression.
About you:
- Ability to thrive in a busy team working environment.
- Interpersonal skills to build relationships with customers and other team members.
- An enthusiasm to learn.
- Confident, friendly telephone manner as well as the ability to communicate verbally & in writing.
- Good IT skills - basic knowledge of Microsoft word and excel.
- Enjoy problem solving and working as part of team.
- Be prompt, reliable and trustworthy.
- We require a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade C/4 or above.
Our commitment to you
- Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices.
- Full training in a friendly and supportive environment.
- Competitive salary based on experience.
- 25 days holiday per annum plus bank holidays.
- Pension contributions
- Free Parking
- Long-term career development opportunities for the right person.
This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.