We are looking to recruit a Customer Service Apprentice to join our Customer Service Team based from our office in Hunslet, Leeds. This will be a Level 2 Customer Service Apprenticeship with potential progression. You must be able to commute to our offices in Hunslet, Leeds and our working hours are Monday to Friday 8am - 5pm with a 1 hour lunch.
About the Role
This apprenticeship role will offer variety across all activities with the Customer Service Team. Speaking with customers to confirm appointments and our tradespeople who are out onsite delivering repair works, updating jobs within our MSi system.
We welcome you to come and visit prior to applying and also encourage this following first stage interview.
You will have 20% off the job learning where you will remotely access college/tutor via Microsoft Teams.
You'll have excellent demonstrable interpersonal skills and cultural awareness when dealing with colleagues, customers and clients, along with a sound understanding of internal processes, with the ability to apply them in working practices.
You'll train to deliver the highest quality service within a specified discipline, working efficiently and safely, in line with best practice, whilst achieving excellent customer experience results.
About You
- A positive, can-do attitude to work.
- Excellent customer service skills
- Able to work as part of a team.
- Capable of using your own initiative
- GCSE Maths and English which is grade 4-9 (C-A*) or Functional Skills Level 2 desirable.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Profit Share Discretionary Annual Bonus Scheme
- Cash Plan (24hr GP)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Please refer to full job description upon completing your application.