Job title: German speaking Customer Service Advisor
Salary: £25,000 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time
Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client's team. This role is primarily remote, offering flexibility with just one day per month required in our client's office.
Responsibilities:
- Handle customer inquiries from German-speaking clients via phone, email, and live chat.
- Provide solutions to customer issues, ensuring satisfaction and timely resolution.
- Maintain customer records and accurately log interactions.
- Work collaboratively with team members and management to improve customer experiences.
What We're Looking For:
- Fluent in both written and spoken German.
- Strong communication and problem-solving skills.
- Prior experience in a customer service role is advantageous.
- Ability to work independently in a remote setting.
Shift Patterns:
You can choose one of the following 5-week rotational shift patterns:
Choice 1 (5-Week Rotation):
- Week 1: Monday to Friday, 07:00 – 15:15
- Week 2: Monday to Thursday, 07:30 – 15:45, and Saturday, 11:45 – 20:00
- Week 3: Monday to Friday, 11:00 – 19:15
- Week 4: Monday to Thursday, 08:00 – 16:15, and Saturday, 09:45 – 18:00
- Week 5: Monday to Friday, 11:45 – 20:00
Choice 2 (5-Week Rotation):
- Week 1: Monday to Friday, 07:00 – 15:15
- Week 2: Monday to Thursday and Saturday, 07:30 – 15:45
- Week 3: Monday to Friday, 11:00 – 19:15
- Week 4: Monday to Thursday and Saturday, 08:00 – 16:15
- Week 5: Monday to Friday, 11:45 – 20:00
Benefits:
- Gym discount
- Life insurance
- Ability to work remote
- Company discount
- Eye tests
- Buy/sell 5 days of holiday a year
- Enhanced maternity/paternity pay
And many more!
If you're a customer-focused individual with German language skills, we'd love to hear from you!
If interested, please apply or send your CV direct to