- PURPOSE OF THE JOB: Under the overall management and guidance of The Assistant Head of Property Services or the Property Services Manager you will have day-to-day responsibility for the delivery and coordination of a high-quality, efficient value for money customer-focused service ensuring projects achieve the required quality and targets
- Qualifications
- ESSENTIAL:
- Educated to A level or equivalent Level 3 qualification
- Qualification in a relevant building trade to NVQ level 2 or equivalent, or demonstrable relevant
- Evidence of CPD and prepared to undertake relevant training to further knowledge base knowledge and experience.
- Own Transport
- DESIRABLE.
- Level 4 Ofqual recognised qualification in Housing Management or willingness & ability to study to achieve
- NVQ 5 or equivalent level 5 qualification.
- ILM/NVQ Level 3 or equivalent in first-line management or equivalent
- IOSH Certificate or equivalent in Health & Safety. Up-to-date and relevant electrical qualifications in line with governing bodies.
- KNOWLEDGE & EXPERIENCE
- ESSENTIAL
- Experience of effective sub-contractor management.
- Significant knowledge and experience of working in the building and/or property maintenance industry.
- Demonstrable experience of effective supervision of staff and team building.
- Significant knowledge and understanding across multiple trade disciplines.
- Experience of producing detailed work schedules Knowledge of CAR 2012 and CDM 2015 regulations
- Able to demonstrate skills and talent to improve services and performance, including complaints management.
- Knowledge of financial management at a scale commensurate to the role
- Up-to-date knowledge of Health & Safety responsibilities in the workplace and lone working
- DESIRABLE
- Experience in seeking competitive quotes to ensure value for money.
- Experience of social housing Experience of delivering profitable business products and services Experience of delivering service improvements and tackling underperformance..
- Knowledge of IEE wiring regulations (18th edition) and Gas Safety (installation and use) regulations 1998.
- SKILLS & ABILITIES:
- ESSENTIAL
- Exudes a positive and welcoming persona.
- Good IT skills
- Good interpersonal and communication skills.
- Works in a methodical and systematic manner with a high level of attention to detail, seeing work through to a high-quality finish every time
- Takes responsibility for actions, projects, and people and achieving work objectives for the team as a whole; tackling demanding goals with enthusiasm.
- Able to judge and manage situations with tact and diplomacy, exhibiting levels of emotional intelligence.
- Enthusiastic and motivated to develop own knowledge and skills.
- Working respectfully with senior management - offering suggestions for improvement and respecting final decisions, supporting their implementation where necessary.
- Able to work under pressure, meet deadlines, and remain calm in high-pressure situations
- Ability to transport oneself to various locations
- DESIRABLE
- Entrepreneurial qualities and the judgment and ability to seize appropriate opportunities for the advantage of the Company.
- Overcomes traditional organisational constraints Demonstrates a proactive understanding of others' agendas
- Good program/ project management
- Good risk and opportunity management
- SPECIFIC RESPONSIBILITIES:
- 1. The effective and efficient line management of operational staff who are undertaking, servicing, repairs and renewals including other associated works within the Group, to ensure the tasks are carried out within agreed timescales and to the required standards.
- 2. To ensure that all works being managed by the post holder meet the performance standards of Housing Property Services both in relation to delivery timescale and quality.
- 3. Be the first point of contact where problems and issues arise and take responsibility to resolve them with Property Services' operational staff.
- 4. Assist with introducing, monitoring and maintaining key performance indicators that reflects Tenants' needs,
- 5. Responsibility for specific delegated work area budgets. Ensure the monitoring and financial decision making process is at all times value for money and in-line with the Company's financial regulations.
- 6. To assist with the programming of works and be able to allocate resources to conflicting priorities to maintain a high level of performance across the organisation.
- 7. Responsible for promoting and embedding a culture of 'first time right' in all areas of the service.
- 8. Support the use of ICT to improve efficiency to achieve top quartile performance that delivers agile customer-focused services.
- 9. To carry out inspections to determine work requirements, ensure relevant reports and works orders are raised and works progresses in line with policies, procedures, specifications, and time targets.
- 10. To effectively manage and take responsibility for both internal and external service providers including standards of performance and work targets.
- 11. To effectively investigate and respond appropriately to complaints from customers and clients.
- 12. To ensure that all work undertaken on behalf of the company complies with current health and safety legislation and that all risk management procedures are followed.
- 13. Ensure that all procurement and contractual arrangements made in connection with schemes of work comply with the Company's Financial Regulations, contract procedures and statutory requirements.
- 14. Responsible for ensuring the quality of service provided to all customers is equal, measurable and is to the highest quality within the resources available and is aligned to the principles of best practice and such other targets
- 15. Provide professional advice and support to the Assistant Head of Property Services or Property Services Manager as required.
- 16. Review feedback about the service area and embed and manage a culture of learning and continuous improvement. 17. Required to take part in the Out of Hours supervisor's rota.