Employer Description:
Concorde Technology Group is one of the UK's leading technology services and support providers, delivering cost effective and innovative technology solutions to private and public sector organisations across the country.
Due to our current apprentices successful completion of the courses we have an exiting opportunity for a new apprentice to join our team at Concorde in Ossett.
Why Join Us?
- Opportunity to grow your technical skills in a supportive environment.
- Engage in diverse projects and technical forums that shape the industry.
- Contribute to a culture of continuous learning and professional development.
- Work with a collaborative team committed to excellence in IT service delivery.
- Make an impact by ensuring clients receive top-notch support and solutions.
Vacancy Description:
As an IT Support Engineer your main duties will involve the following:
- Provide first-line support to Concorde clients, managing and resolving IT-related issues via our online ticketing system.
- Efficiently handle Service Desk calls, aiming to resolve simple issues promptly during initial contact.
- Collaborate with technical teams to identify and isolate complex technical issues, ensuring timely resolution.
- Actively participate in technical forums and projects, representing the company with expertise and professionalism.
- Document and implement technical processes and procedures to enhance operational efficiency.
Essential and Desirable Skills for an Apprentice Technician:
- Strong interest in IT and technology
- Excellent oral and written English communication skills for effective interaction with clients and colleagues..
- Professional demeanour in all interactions, reflecting positively on the company.
Entry Requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits:
- Week off at Christmas
- Generous leave allowance, 25 days plus bank holidays
- After probation an extra day of leave for your birthday.
- Free onsite parking
- Free EV charging
- Charity and social events
Future Prospects:
- The role offers long term security and the opportunity if vacancies are available to progress into a permanent position within one of the many departments. The opportunity to progress to an Advanced and then a Higher Apprenticeship may exist for the right candidate
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!