Company background?
SuperBike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe.
With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.
SuperBike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.
With over 300 colleagues, we recognise that people are at the heart of what SuperBike Factory do, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.
This is an exciting time to join the organisation at the start of a transformational period of growth.
Role
- Providing excellent face to face Customer service.
- Ensure motorcycles have passed through our workshop and are ready for the customer to collect.
- Dealing with the customers face to face ensuring that everything is as expected when collecting their bike.
- If the bike is bought online, you will be the only person that sees the customer. So important that you are a people person.
- Liaising with sales and workshop departments to meet customer expectations.
- Performing a pre-collection expectation and identifying any issues.
- Ensuring the motorcycles have been cleaned to a high standard for the customers to collect.
- Managing stock to ensure motorcycles for sale are displayed in the showroom.
- Great communication skills and able to liaise between departments.
- Booking Bikes into the business correctly
- Photographing of the bikes ready to go on to the site
Key Attributes
- Excellent eye for detail, able to identify problems and resolve issues.
- Strong numeracy/literacy/IT skills.
- Experience in a Customer Service role essential.
- Must have a flexible attitude to work.
- Basic knowledge of motorcycle maintenance.
- Able to work to tight deadlines in a customer facing environment.
- A passion for motorcycles.
Working every other weekend with 2 days off in the week.
Benefits
- Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line