As the Care Coordinator, you will be responsible for the overall management and scheduling of client rotas and will participate in the on-call rota. With outstanding planning and organisational skills, you will ensure care resources are used efficiently, using excellent communication skills throughout all call planning and delivery. You will have a positive attitude and lots of energy, using innovation in your problemsolving. We are looking for someone who is willing to lead by example and go the extra mile for their team, creating a work atmosphere that promotes a high quality of work life. We need someone to join us in creating and maintaining a culture of performance and excellence, and to ensure safe and effective care is provided to all clients. You will be flexible to the needs of the service, can multi-task and work well under pressure. You will help to build a work family where everyone is valued as an individual, using creative ways to inspire high standards. With your innate kindness, you will create a point of much-needed support for carers and clients' families and provide lifechanging services for clients. You will make a difference in people's lives, one by one.
Main Responsibilities :
- Planning and organizing the community care rotas.
- Undertaking initial care assessments, producing care plans, and reviewing these on a regular basis
- Undertaking supervision of staff as per the supervision schedule
- Taking part in an evening and weekend, out-of-hours emergency rota (including covering care calls when required)
- Dealing with new client enquiries
- Ensuring regular communication with clients and care staff
- Dealing with client and care staff enquiries and queries
- Ensuring and monitoring quality control of the service provided and the implementation and involvement of staff training programmes as and when required.
- Participating and contributing to Team Meetings
- When necessary, undertaking care calls to ensure knowledge and experience is maintained and to cover emergencies while on-call
- Undertaking mandatory and optional training to ensure knowledge and skills are developed.
- Care Coordinators may also be required to interview potential new carers and be involved with the supervision of staff.
What we'll need from you :
- Solid understanding of daily domiciliary care requirements
- Preferably holding a care or nursing qualification
- Passionate about client service
- Team player who can also work independently
- Strong verbal and non-verbal communication skills
- Good time management and prioritization skills
- Caring demeanor
- Self-motivated and able to motivate others
- Demonstrated supervisory skills
- Skilled in applying tact, discretion, and diplomacy
- Experience in planning staff rotas
- Clear instruction and guidance abilities
- Enthusiastic and positive attitude towards work
- Reliable and dependable
- Demonstrated leadership and ownership skills
- Punctual and able to meet travel requirements
- Eligible to work in the UK
This role involves working in regulated activities with vulnerable groups and as such, is subject to a DBS disclosure.
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998.
This job description is subject to change to meet the needs of the Company's business.