Adele Carr Recruitment has partnered with a longstanding client to recruit a Customer Service Administrator to join the Runcorn office. This is a permanent role with an excellent benefits package including an annual bonus, additional annual leave and an early finish on a Friday.
My client is a market-leading manufacturing business with an excellent track record of growth and ambitious plans for future expansion. They are looking to bring someone into their family who is confident speaking to customers on the phone and using a computer. If you have experience in a Sales Admin / Customer Service Admin role then that is an advantage but not essential.
The main purpose of this role is to work as part of the busy Customer Service Team to support the Sales Department and provide an important link between the Sales Managers and the customers. This is not a sales role, it is purely customer service & administrative.
Salary & Benefits:
- £23,000 - £25,000 per annum
- Monday-Friday 8:45 AM - 5 PM (Early finish of 3:45 PM on a Friday)
- 23 days annual leave + bank holidays (Rises with service)
- Free Parking
- Excellent training, career development and growth opportunities
- Life Assurance 3 x salary
- Enhanced Pension
What will be expected of you:
- Provide excellent customer service
- Raise quotations, orders and proformas and process them on the system.
- Assist with any queries that arise and liaise with internal teams to resolve them.
- Raise invoices and credit notes.
- Attend daily and weekly update meetings.
- Assist in covering reception and dealing with visitors.
- Assist the department with some cover of switchboard calls on occasion.
What we are looking for:
- Previous experience in a sales administration role is useful but not essential.
- Excellent communication skills
- Ability to deal with customers & suppliers professionally and courteously.
- Excellent IT, numeracy and organisational skills are required.
- A good telephone manner.
- Good attention to detail.
- Ability to be flexible, adaptable and 'think on your feet' in a busy, regularly changing environment.
- A working knowledge of Microsoft packages such as Outlook, Word and Excel.