Customer Service Supervisor
Location: Southall
Salary: £30,500 plus Bonus
A fantastic role has become available for a Customer Service Supervisor to join a very well-established business in the local area. They are really keen to meet with any customer service superstars who have previous experience in managing a team and are looking for a new challenge. This is a very varied role where no two days will be the same, and would suit a candidate who is looking for a role that requires a very hands-on approach!
What's in it for you?
- Generous bonus scheme
- Free onsite parking
- Pension
- Life assurance
- Staff discount
Role Responsibilities:
- Full management of assigned team including; coaching and training, appraisal reviews and 121's on performance
- Assisting HR with recruitment
- Creating call plans with team members
- Drive team engagement and ensure customers are always receiving the highest quality of service
- Ensuring compliance throughout the team
- Handle customer escalations to resolve queries and complaints
- Working with colleagues across all departments to drive continuous improvement
Candidate Profile:
- Previous experience in managing a team with the ability to hit the ground running
- Good communication skills
- Experience of Microsoft Dynamics
- Minimum Intermediate level of Excel
- Competent presentation skills
What You Need to Do Now:
If this sounds like the perfect opportunity for you then apply today! If not quite right but you know the perfect person, remember we have doubled our refer a friend scheme to a £100 voucher!! You qualify when we have recorded the referral and they are placed in a permanent role (+ pass their probationary period), so to find out more please visit our website and read our blog; Double the Reward!!
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
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Keywords: Customer Service Supervisor, Customer Engagement Manager, Customer Service Team Leader, Customer Support Supervisor, Southall, Team Management, Microsoft Dynamics.