People Support Manager (HR) / £40,000 / Hybrid / Permanent
An exciting opportunity has arisen within one of the UK's largest housing Associations.
We are seeking a People Support Manager (permanent) who is passionate about positive change and commitment to a public need.
Responsibilities include:
- Managing a team of People Support Administrators to deliver an excellent people support and administrative service to colleagues.
- As an expert in our people support processes and policies, you'll ensure work is completed accurately first time and to agreed standards and service levels.
- Providing a highly responsive and solution-focused people administration service across the full employee life-cycle.
- Working closely with the People Shared Services Officers on relevant projects and to ensure the consistency and application of relevant people services process and practices.
- Coaching and supporting the People Support Team to provide expert advice to managers and colleagues on our people processes and policies.
- Managing the People Support Team processes, develop service level agreements and key measures to meet expectations and make recommendations for continuous improvement.
- Managing the day-to-day performance of the team and support personal development and performance.
Requirements
- Experience of working with a customer service focus and the ability to build strong relations.
- Proven experience leading a team to deliver exceptional standards in a high-volume business.
- Professional CIPD and/ or People qualification or equivalent experience
- Extensive experience of leading a People Administrative team within a large organisation, providing expert advice and guidance of the colleague lifecycle.
- Strong people management experience, commitment to delivering excellence through others and nurturing a collaborative one team working approach.
- Giving effective feedback on team's performance
- Planning and organisational skills
People Support Manager (HR) / £40,000 / Hybrid / Permanent