Field Service Engineer - Coffee Equipment
Location: London Region
Schedule: Late Shift (11:00 AM - 8:00 PM) with 1 in 4 weekends required
Salary: £34,000 basic (OTE £38,700) + Overtime + Company Vehicle
Benefits:
- 25 days holiday
- Pension scheme
- Employee Assistance Program (EAP)
- Life Assurance
- Additional company benefits
Job Description:
Our client is seeking a dedicated Field Service Engineer to join their team in the London region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.
Duties:
- Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
- Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
- Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
- Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
- Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
- Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
- Manage and replenish spare parts inventory using a hand-held unit.
Requirements:
- Strong understanding of coffee quality and coffee equipment.
- Robust problem-solving skills with an electrical/mechanical background.
- Excellent customer service skills.
- Computer literate with a clean driving license.
- Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.
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