Key Accountabilities
- Establish and maintain highly effective relationships within projects and other project and business teams to ensure that interfaces work correctly.
- Deliver the projects to the required quality and success criteria as defined in the project definition or Project Initiation Document (PID).
- Management of 3rd parties, acting as a routine contact point between organisation and supplier.
- Manage cross project and programme dependencies, ensuring activities are joined up from an operational and delivery point of view.
- Proactively manage, through appropriate project management frameworks key customer and stakeholder relationships relevant to the projects
- Manage projects to ensure that resultant systems/services deliver the specified objectives, within budget and timescale.
- Maintain and manage internal and external project dependencies.
- Ensure that IT/business strategy, policy and standards are adhered to, thus achieving commonality and ease of maintenance.
- Provide regular updates against targets to demonstrate performance and progress against the project plan.
- Proactively manage the interfaces into projects, the portfolio and the business.
- To provide regular reports in support of project governance.
- Applying lessons learnt process and actively elicit relevant feedback.
Experience
- Demonstrable experience of having managed and delivered projects successfully from end to end.
- Ability to manage complex projects in a complex environment, potentially including applying remedial measures to project delivery.
- Ability to adapt project processes to optimise project delivery.
- Ability to demonstrate a track record of delivery from a goal orientated perspective.
- In-depth understanding of IT products, services and systems
- Ability to thrive in a challenging environment and develop new skills.
- Previous experience in delivering a ServiceNow solution would be preferred.
Skills
- Ability to negotiate timelines and other delivery metrics around projects.
- Ability to identify and manage key stakeholders.
- Application of the concepts of project risks and issues, with the ability to develop countermeasures and contingency plans associated with significant project risk.
- Application of relevant project change control mechanisms, including the transition process into operations and acceptance criteria.
- Clear understanding of the operational change control and service acceptance processes for SSE.
- Shows a high level of planning aptitude.
- Articulate with effective written, interpersonal and analytical skills.
- Ability to delegate appropriately and effectively.
- Conflict resolution through negotiation.
- Resilient, with the ability to work well under pressure.
- Influencing skills and attention to detail.
- Ability to apply the concepts of project governance.
- Consistently demonstrates a proactive approach to problem solving.