Job Title: Debt Recovery Officer
Location: Office Based - 1, Angel Square, Angel St, Northampton NN1 1ED
Rate of Pay: £14.52 per hour PAYE or £18.88 per hour Umbrella
Working Hours: 37 hours, Monday to Friday. Departments open hours are 8am-6:30pm.
Type: 12 Month Temporary role
Opus People Solutions are working with West Northamptonshire Council to recruit for Debt Recovery Officers, to provide an effective, customer focused support service to users of the North & West Northants Councils Debt Recovery service, systems and processes. A point of contact for colleagues and service users for queries.
Main Responsibilities:
- Provide operational services within the Debt Recovery team for North & West Northants Councils. This is managed and monitored through the productivity of allocated protfolios between Adult Social Care Services, Sundry Services and Childresn Trust Services. Task should be undertaken through the use of telephone, emails, letters and any other communication tool that is appropriate. And being responsible for ensuring that efficient, accurate and timely end-to-end processes are adhered to.
- To liaise with internal and external partners, including the provision of updates and data management with third party service providers, e.g. legal services, external debt agencies, as required in the management of an efficient debt recovery processes.
- Take responsibility for and resolve service requests, queries, complaints, suggestions and compliments.. This could be from customers and other stakeholders, ensuring operational service priorities are met through adhering to agreed service standards and according to operational procedures.
- Take responsibility and ownership on areas of the service where improvements could be made by making recommendations and implementing agreed changes to improve efficiency.
- Work as part a team supporting your colleagues, mentoring apprentices and new starters to a high standard to ensure the continued development.
- Work collaboratively on projects that support developments and improvements for the Debt Recovery service in a professional and positive way including supporting system implementations, conducting system testing and delivering training to staff on new system processes.
- Work collaboratively and progressively with Senior Recovery Officer and Team Leaders to resolve complex cases and impact areas with relevant Directorate and partners.
- Manage own workload through allocated portfolios, processing high quality information / data accurately and in a timely manner. Progressing and completing actions against portfolio reviews with SDROs or Team Leaders.
- Embed customer service excellence within the team through contributing to the design of customer focussed processes, active participation in one-to-one meetings / the PADP process and own behaviours.
- Demonstrate awareness / understanding of equal opportunities and other people's behaviour, physical, social and welfare needs.
Experience:
- Knowledge and experience of finance operational processes and understanding of debt recovery processes.
- Excel Skill - Spreadsheet work.
- Excellent IT skills with good knowledge of office applications.
- Knowledge of ERP Systems, Agresso.
- Awareness of Social Care charging and financial assessment processes.
- Broad knowledge of relevant Legislation, Data Protection, Customer Care Acts and Guidance and Good Practice relating to Debt recovery policies.
For more information or to process your application for this role, please apply online now.