WE Talent are seeking a full-time Customer Reviews Administrator to manage and enhance our clients online reputation. This role involves monitoring, analysing, and responding to customer reviews on platforms like Trustpilot and Google Reviews, ensuring a positive customer experience and maintaining our brand's integrity.
Full - time permanent, office based
Responsibilities:
- Monitor and manage customer reviews.
- Respond promptly and professionally to feedback.
- Collaborate with customer service to resolve issues.
- Engage with customers to gather feedback and encourage positive reviews.
- Track and analyse review trends.
- Produce regular performance reports.
- Maintain brand consistency in communications.
- Stay updated on platform features and competitor trends.
- Investigate and address the root cause of complaints.
- Develop strategies to increase positive customer engagement.
- Provide actionable insights to internal teams.
Experience and qualifications:
- GCSE English and Maths (C / level 4 and above or equivalent).
- 2+ years in customer service, online reputation management, or a similar role.
- Strong analytical and communication skills.
- High attention to detail and accuracy.
- Excellent organisational and time-management abilities.
- Experience in e-commerce and knowledge of SEO preferred.
- Familiarity with review management tools like Trustpilot and Google My Business is a plus.
If you're passionate about customer service and have a keen eye for detail, and would like to join a rapidly growing dynamic business to help them maintain their reputation of excellence then we'd love to hear from you!
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