The Customer Service Advisor is a key player in our Technology & Telecoms department, ensuring excellent customer service to clients and maintaining strong relationships with them, based in Burgess Hill.
Client Details
This organisation is a medium-sized company with a strong reputation in Burgess Hill, they are known for delivering high-quality services and products to a broad range of clients.
Description
The Key Responsibilities for a Customer Service Advisor
- Responding to customer inquiries and resolving issues promptly
- Building and maintaining strong relationships with customers
- Working as part of the customer service team to achieve departmental targets
- Providing product information and advice to customers
- Recording and updating customer information in the company database
- Collaborating with other departments to ensure customer satisfaction
- Contributing to the continuous improvement of customer service processes
- Participating in company events and initiatives
Profile
A successful Customer Service Advisor should have:
- Excellent communication and relationship-building skills
- Ability to work well in a team environment
- Commitment to delivering high-quality customer service
- Proficiency in using customer management software
Job Offer
- A competitive salary ranging from £23,000 to £26,000 per year
- Company benefits including casual dress, company pension, and referral programme
- A supportive and friendly team environment
- Opportunities to participate in company events
- A role that offers a strong sense of accomplishment and value