Facilities Team Administrator
- Location: South East London
- Salary Scale: £21,930 - £23,854
- Hours: Full-time, 37 hours per week
We are looking for a dedicated Facilities Team Administrator to provide exceptional administrative support to our Estates department. The successful candidate will play a crucial role in delivering outstanding service across the Group Estate, ensuring stakeholder satisfaction and consistent performance.
Day-to-day of the role:
- Provide comprehensive administrative support for all operations within the Estates department as directed.
- Operate as a service desk administrator, receiving service requests via phone, email, or computerised system, and accurately inputting this information into the relevant database.
- Relay service requests to the in-house team or external contractors and manage responses from inception to completion within our KPIs.
- Maintain close communication with Estates Team members across all sites and with external suppliers to ensure effective, efficient, and high-quality services.
- Keep customers informed about the progress of their service requests and take remedial action to resolve problems as necessary.
- Assist in maintaining and accurately updating various departmental databases.
- Help manage the department's electronic diary, noting room layouts & times, meeting details, examinations, and special events, and advising Estates staff of special room and parking requirements.
- Raise Purchase Orders, receive goods, and validate invoices for the department.
Required Skills & Qualifications:
- Proven administrative experience, preferably within a facilities or estates environment.
- Preferred college/uni/school environment
- Strong organisational skills and the ability to manage multiple tasks efficiently.
- Excellent communication skills, both written and verbal.
- Competency in using database systems and Microsoft Office Suite.
- Ability to work effectively both independently and as part of a team.
- Experience in handling service requests and liaising with internal and external stakeholders.
- Familiarity with raising Purchase Orders and invoice processing.
This role offers one day working from home.
Please APPLY NOW!!