Project Office Administrator
- Job Type: Full-time
- Location: Office-based with free parking
- Salary: £23,400
We are seeking a Project Office Administrator to join our clients commercial division. Reporting to the Planning Team Leader, this role is crucial in driving our customer-first value and ensuring that customer issues are resolved promptly as contracts are delivered by our operational teams.
Day to day of the role:
- Manage inbound customer contact efficiently.
- Issue correspondence to residents, including appointment letters, newsletters, and care leaflets.
- Prepare survey administration for distribution regarding installations.
- Raise and distribute purchase orders for regional and office needs, such as skip replacements and stores orders.
- Produce and manage contract documentation, including Health & Safety packs.
- Provide back support and cover for customer services, including reporting residents' issues.
- Champion excellent customer service and a Customer First culture.
- Communicate effectively, ensuring residents' issues are understood and any special requirements are handled sensitively.
Required Skills & Qualifications:
- Previous experience in a customer services role.
- Excellent customer service skills.
- Proficient in Word and Excel at an intermediate level.
- Experience in data input and maintaining customer records.
- Analytical and systematic approach, familiar with quality systems and processes.
- Self-starter with keen attention to detail and well-organised.
- Strong communication skills, a positive can-do attitude, and a team player.
Benefits:
- 31 days holiday, increasing to 33 days after 2 years of service.
- Group wellbeing, including your birthday off annually and 24hr remote access to a doctor.
- Heavily discounted gym memberships.
- A variety of group retail, food shopping, cinema, theatre, and mobile phone discounts & freebies.
- Paid time off to volunteer.
- Generous Employee Product Purchase Discount Scheme.
- Opportunities for career growth and development.
To apply for the Project Office Administrator position, please APPLY online or send your CV to