Housing Officer
Permanent £35,000
Croydon - Must drive and have access to a vehicle - Hybrid working
Housing Association
Our client is looking for a Housing Officer to own and manage a patch of around 170 properties in and around the Croydon area. You will ensure the housing association delivers excellent tenancy management and leads in customer excellence.
You will also be responsible for the below:
Take ownership for a patch of properties and working with customers to ensure efficient tenancy and leasehold management including letting empty homes, setting service charges, managing repair request and complaints.You will be responsible for the below:
- Ensuring customers' homes are safe in relation to gas and fire safety and repairs are carried out effectively, undertaking estate inspections and delivering agreed actions
- Working proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord
- Delivering improved performance on key indicators including customer satisfaction, letting empty homes, and inspections
- Sign ups and move in's
- Assisting tenants with their benefit claims
Please click 'apply now' or contact me for more information
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