Operations Administration Coordinator - High Wycombe
Our client is a leading provider of damp proofing services, committed to delivering high-quality solutions to their clients. They pride themselves on their attention to detail, customer satisfaction, and their ability to deliver projects on time and within budget.
They are currently looking for a dedicated and organised Operations Coordinator to join their team and help ensure the smooth running of their day-to-day operations.
Job Description:
As the Operations Coordinator, you will be the linchpin of the operation, responsible for coordinating job schedules, managing resources, and ensuring effective communication between customers and contractors.
You will play a crucial role in maintaining our high standards of service by ensuring that every project runs smoothly from start to finish.
Key Responsibilities:
? Job Scheduling: Coordinate and schedule jobs with customers and contractors, ensuring all work is planned effectively within available dates.
? Resource Management: Organise and manage necessary resources, such as skips, parking tickets, Materials for job, Permits, and more to ensure smooth daily operations.
? Customer Liaison: Serve as the main point of contact for customers, organising job details, and addressing any concerns to ensure a positive experience.
? Contractor Coordination: Communicate with contractors to organise job schedules, timings, and provide updates as necessary.
? Diary Management: Maintain and manage work diaries using our CRM system, ensuring all appointments and job details are accurately recorded.
? Invoicing: Prepare and send invoices to customers upon job completion, ensuring timely and accurate billing.
Qualifications:
? Proven experience in a similar operations role, preferably within the construction or service industry.
? Strong organisational skills and attention to detail.
? Excellent communication skills, both written and verbal.
? Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
? Proficient in using CRM systems ( Monday.com & Hubspot )
? Ability to work independently and as part of a team.
Benefits:
? Opportunity to work in a dynamic and supportive team environment.
? Career development opportunities within a growing company.
? 28 days of annual leave, including bank holidays.
? Pension scheme.