IT Assistant
Location: Oxford
Salary: £28,759 - £33,966 per annum
Applications are invited for the position of IT Assistant at the Centre.
The Centre is incorporated by Royal Charter and is registered as a charity (number 293072). The Patron of the Centre is HM King Charles III. The Centre was founded in 1985 and is committed to the advancement of academic excellence in teaching, research and publication.
The Centre has modern and reliable IT facilities to support its teaching, research, events and operational needs. The IT infrastructure currently comprises of approximately twenty-five Windows and six Linux servers running on Hyper-V and HP Aruba wired & wireless networking. There are approximately 120 Windows PCs and number of macOS computers in use.
The Centre has an impressive auditorium and several meeting and teaching rooms with professional audio-visual equipment intended to be used for presentations, video conferencing, panel discussions and other high-profile events.
Exciting future projects include the replacement of server infrastructure, wireless network refresh, commissioning of a print management system and the roll out of Windows 11.
The Role
The post holder will be responsible for providing IT support to Centre members and guests, for setting up audio visual equipment and providing assistance with Centre events.
The IT Department consists of the IT Manager, Senior IT Officer, and the IT Assistant. Together the team provides services and support to all members and guests within the Centre.
Key Responsibilities:
- Provide IT support to Centre members and guests.
- Create new user accounts.
- Welcome new members and hold an introductory session to help them to get up and running and to connect personal devices to Wi-Fi, printers, and email.
- Monitor, respond and update support requests using the ticketing system, providing appropriate responses or escalate problems as necessary to the Senior IT Officer.
- Set up audio visual equipment for teaching, meetings, and events.
- Responsible for ensuring the working order of computers and peripherals, printing and teaching and meeting room AV, including replacement of consumables.
- Troubleshoot system and network problems.
- Diagnose and fix hardware or software faults.
- Encourage good information security practices within the Centre and ensure that systems are adequately protected against malware and unwanted intrusion.
- Keep records e.g. the Asset List up to date.
- Move equipment e.g. computers, monitors and printers when required.
- Install new equipment and dispose of old equipment in line with WEEE regulations.
- Undertake job-related training and development.
- Comply with Health and Safety regulations.
- Be prepared to work unusual hours on occasions in cases of operational necessity.
- Contribute to any order of business of the Centre as required by the IT Manager.
Skills and Qualifications
Essential
- Knowledge and experience of Windows systems plus common applications e.g. Microsoft Office.
- Evidence of general networking knowledge (DNS, DHCP, TCP/IP, VLANs, cabling etc.)
- Explain technical issues in an accessible way to non-technical users.
- Work independently and in a team.
- Communicate (verbal and written) clearly in English, as well as having excellent inter-personal skills.
- Understand and exercise the need for confidentiality and discretion.
- Analyse technical and non-technical issues, prioritise, make informed judgements, and take appropriate actions.
- Proven ability to carry out tasks unsupervised and under pressure with a high degree of accuracy and attention to detail and being proactive and showing initiative.
- Excellent team working skills with self-motivation, resilience, and a willingness to adapt to the changing needs and priorities.
- Experience of working in a customer service environment with demonstrable client-focused "can do" approach, patient to understand the client's needs and willing to work with in the most effective way to resolve queries, multitasking as necessary.
- Commitment to follow through tasks to successful completion.
Desirable
- Similar responsibilities in the higher education sector.
- Experience installing, configuring, and supporting macOS.
Benefits
- 35 days leave per annum including public holidays
- Generous pension scheme
- Lunches provided during term time (when available)
To Apply
If you feel you are a suitable candidate and would like to work for this reputable Centre, please do not hesitate to apply.