Operations Manager
- Annual Salary: £45,000 (subject to experience) + performance-related bonus
- Location: Northolt, Middlesex
- Job Type: Full-time
We are seeking an experienced Operations Manager to join our dynamic team. With a history spanning over 30 years, our family business is embarking on an array of exciting projects. If you have a positive, energetic, and can-do attitude, and you're ready for a fast start with a rewarding package, read on for this fantastic opportunity.
Day-to-day of the role:
- Deliver high levels of customer service and satisfaction in line with our 5-Star Customer Promise.
- Manage and monitor all activities within the service, repairs, and maintenance team, including complaints.
- Oversee the P&L of the department, complete worksheet billing, and maximise gross profitability.
- Produce accurate reports to ensure works are completed, deadlines are met, and revenue and costs are evaluated.
- Manage all Service Contracts in line with SLAs and participate in the pricing of parts, labour, and other charges.
- Lead and motivate the team to consistently meet customer and company expectations.
- Oversee Out of Office Services and Management, including PPMs and assisting with Accreditations.
- Schedule works for all engineers (PAYE/Sub-Contract) and ensure all jobs are accurately recorded within the company's CRM/software packages.
- Manage administration, documentation, software systems, job costing, complaints, and QHSE.
Required Skills & Qualifications:
- Minimum 3 years' experience as an Operations Manager in a similar field/sector.
- Knowledge of the Fire & Security industry.
- Proficient with CRM and Microsoft Office at an advanced level.
- Excellent verbal, listening, and written communication skills.
- Initiative with a focus on identifying existing and new opportunities and solutions.
- Strong organisational and team-building skills.
- Leadership and motivational skills.
- Decision-making and problem-solving abilities.
- Effective time-management skills.
Benefits:
- Competitive salary with performance-related bonus.
- Standard working hours: 40 hours per week, Monday to Friday, 8am-5pm.
- Annual leave: 20 days per year (increasing annually to a maximum of 25 days after 5 years) plus 8 Bank holidays.
- Comprehensive health insurance upon completion of the probationary period.
- Company laptop and mobile phone provided.
To apply for this Operations Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.