Techtronic Industries (UK) Limited is part of the global TTI group, who are world leaders in cordless technology. TTI manufacture and sell power tools across the world. TTI UK distributes Milwaukee and Ryobi products through a variety of channels to retail customers and end users. We continue to grow in an established and stable market.
We have a vacancy for a Warranty Administrator available within our UK Operations Team.
This is a full time role based in our Marlow, Buckinghamshire office. This role will be a 2-month temporary contract.
As part of our After Sales Warranty team, your administration support to our colleagues will be fundamental in allowing the team to remain responsive and efficient for all our customers, and Service Partner needs. You will be a point of contact for our customers, and seeking to resolve their queries, exchange requests, or returns as quickly as possible within the defined criteria. You will be accountable for ensuring all requests or orders are processed accurately, and records updated in a timely and efficient manner. Having good analytical skills, with the ability to manage data in either Excel, Word, or any of our operating systems will be key.
You will have good communication skills, with the ability to professionally manage key working relationships. You will be a team player with the ability to collaborate effectively across departments, assisting the Warranty team to meet the demands of customers and the business. An ability to understand processes and policies ensuring an efficient service is maintained for all our customers.
You'll be organised, have strong communication skills, and have the ability to adapt to ever changing demands and needs.
Main Responsibilities:
- Providing administrative assistance to the warranty team allowing them to remain responsive to customer needs.
- Being a point of contact for customers ensuring their journey leads to satisfaction during product enquiries, returns, or exchanges.
- Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes.
- Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively.
- Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels.
- Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe.
- Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service.
What You Will Need
- Minimum 1-2 years of experience in After Sales Support
- Excellent interpersonal skills to enable effective communication at all levels within the organisation
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service. Excellent communication skills, both oral and written
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- An understanding of returns and queries processes within a customer support environment.
- Competent in Excel, Word, and Outlook.
- Knowledge of SAP would be advantageous
- CRM experience
Should you be successful, you will be paid and employed through our recruitment agency partner