Client Services Advisor
Contract : Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm
Location : Home based, fully remote
Salary : £22,425 per annum
MAIN OBJECTIVES
- Working in a varied and fast paced environment our client's Customer Service Teams work to promote a culture of customer satisfaction by delivering prompt, accurate and thorough Customer Care and understanding each of their customer's needs.
- Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data. Delivering prompt, accurate responses, understanding each of their customer's needs and developing relationships.
- Trained and provided with the tools and technology to respond to customer's needs, their Client Services team can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries.
- Listening and connecting with both customers and internal departments to address customer's needs, their teams are problem solvers, who constantly strive to improve customer satisfaction.
REQUIREMENTS FOR THIS ROLE
- There are no formal qualifications required for this role however an NVQ Level 2 (or equivalent) in Customer Services or Administration and an English GCSE A-C are desirable.
- Experience in an Administrative or customer service role including Call Handling is essential.
- Knowledge of Outlook, Word and Excel is essential, and knowledge of PowerPoint is desirable.
- Geographical / Logistical knowledge is desirable.
CORE SKILLS & BEHAVIOURS
- Demonstrable administrative skills
- Demonstrable Customer Service experience
- Good UK geographical knowledge
- Diary management experience
- Organisational skills
- Exemplary communication skills
- Professional telephone manner
- Proficiency in Word, Excel, PowerPoint & Outlook
- Time planning and priority setting
- Good Interpersonal skills
- Flexible in approach
- Responsible
- Well Organised
- Professional in appearance and approach
- Able to work alone or as a team
- Trustworthy and Honest
- Calm under pressure
- Willing to learn new skills
- Efficient
- Enthusiastic and Proactive
- Possess a positive can-do attitude
HOW TO APPLY
Interested in this Client Services Advisor opportunity Click apply and you will be redirected to our client's careers website to complete your application.