Customer Services Opportunity (German Speaking)
Excellent Salary
Permanent
Edinburgh
Meraki Talent's client is currently looking to hire German speaking customer service professionals into their investment operations/client facing business area based in Edinburgh. Our client is a Global player in the financial services space which services a wide range of clients on a UK and International basis. They are looking for individuals to join the team who are looking to work within Financial Services and speak either German.
- Identify opportunities globally and effectively managing the firm's deliverables against client promises
- Resolve and client service issues and challenges, acting as an escalation point for clients
- Identify opportunities to streamline processes and to increase revenue
- Cross sell other products and solutions to clients
- Maintain good knowledge of products and tools, encouraging clients towards self-service e-tools
- Maintain regular dialogue with Relationship Managers, Product and Sales team to ensure current and changing clients' needs are met
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