Scheduling Administrator
£22,300 per annum
Sheffield, Handsworth, S13
8:30 AM - 5:00 PM, Full-time, Permanent
This position involves providing comprehensive administrative support to our client's field-based engineers. These engineers visit clients' homes to carry out repairs, installations and services on a variety of equipment.
Responsibilities:
- Engage with customers via phone and email to provide support, information and resolve enquiries promptly and professionally.
- Arrange repair and service appointments for equipment, managing engineer diaries to ensure efficient work planning.
- Accurately maintain and update customer information.
- Assist engineers with producing quotes, service reports and liaising with customers.
- Provide general support to colleagues across different teams, adapting to varying priorities.
Experience:
- Previous administration experience is essential.
- Confident use of MS Office applications, such as Outlook, Excel and Word.
- Ability to communicate effectively both verbally and in writing.
- Strong computer and data skills with high accuracy.