Sales Order Administrator / Customer Service Coordinator
**£Competitive plus annual bonus
Birmingham Business Park, B37
Mon - Fri, 9am - 5pm
Overview:
Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.
They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved.
Duties will involve:
- Create and update orders and delivery requests in accordance with the Company's procedures
- Develop and maintain good and effective working relationships between customers, suppliers and sales staff
- Support the sales teams in their objectives
- Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff
- Check customer and manufacturer acknowledgements
- Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to
- Work with colleagues to achieve team objective and KPI targets
- General office duties such as visitor reception, admin and filing
Essential Experience:
- Well-developed telephone call handling skills
- Have excellent written and oral communication skills
- Must be able to communicate effectively and be polite and assertive when required
- Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc
- Ability to work calmly under pressure and make correct decisions
- Ability to listen and be patient when required
- Able to work accurately and quickly
- Must show evidence of being organised and responding promptly
- Evidence of building relationships with customers or suppliers
- Have relevant experience of customer service support and administration
- Good IT Skills - Outlook, Word, Excel and general Windows environment
- Must reside within a commutable distance form the office
Desirable Experience:
- Knowledge of managing orders within customer credit limits
- Experience of dealing with invoice queries
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.
Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk