Do you have a minimum of 3 years working for an MSP?
Are you experienced with complex 3rd line support queries?
We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments.
This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.
Job responsibilities:
- Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents.
- Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards.
- Provide technical assistance with the planning and implementation of internal and customer IT Projects.
- Create and maintain documentation for technical procedures, configurations and solutions.
- Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance.
- Deliver product presentations and demonstrations, providing support at external and internal customer facing events.
- Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security.
Person specification:
- Strong problem solving and troubleshooting skills.
- Excellent communication skills.
- Strong technical experience of administering domains, Office365 and Intune environments.
- Experienced in both Linux and Windows operating environments.
- Knowledge of Public DNS and PKI Infrastructure
- Experienced with Azure, VMware and Proxmox virtualisation.
- Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling)
- Versatility and the ability to manage multiple workstreams.
Company benefits:
- Full training provided and career progression opportunities.
- Monthly team budget for team activities such as bowling, waterparks, and meals out.
- Company Events, including occasional trips abroad!
- Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days).
- On-site Parking: Hassle-free parking is available for all employees.
- Pension Scheme: We offer a solid pension plan to support your future.
- Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme.
- Employee Wellbeing Support: Access to resources and support for your overall wellbeing
Monday to Friday, 0830 - 1730
£40,000 - £45,000 per annum range, DOE.
Office based with possibility to work from home 1-day per week following successful completion of probationary period.
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.