Senior Web Form Developer
Bexley
Job Role
To be responsible for supporting the Digital Manager by taking the lead on creating Drupal webforms to replace the existing online forms currently in use.
The primary focus of this role will be to develop a quality user experience reflective of best digital industry practice - by curating content with clarity and consistency to deliver a simpler user journey that facilitates higher engagement to self-service and information user goals.
Key Accountabilities
To migrate the existing online forms into Drupal webforms, while making enhancements to the forms as required to improve the customer service experience for residents.
To support the Digital Manager in developing a user centred approach to all self-service solutions for high volume service areas across the authority and to support improvements to business process and customer experience.
To assist with identifying how processes can be improved for users and to work with service areas to design and implement new approaches and technology to improve customer experience and process efficiency.
To work with a wide mix of stakeholders from all directorates and the Council's IT provider (NEC).
To develop self-service and CRM system including e-forms, processes, users, and back-office system connectors to support normal service provision and to drive forward self-service adoption.
To advise the wider organisation on Bexley's approach to digital design standards and guidelines - that meet the Government Digital Service principles and accessibility criteria.
To manage the issue management process via User Acceptance Testing (UAT), ticketing systems, Project management milestone tasks via (Trello / Basecamp / Jira / MS Teams / MS Planner) collaborative tools.
To ensure that working practices and processes are developed that maximise the use of modern technology to ensure efficient and effective delivery of services to residents.