Order-Desk Co-ordinator (temporary position)
** PLEASE MAKE SURE YOU CAN TRAVEL TO THIS LOCATION BEFORE APPLYING FOR THE POSITION - IRLAM/M44**
Monday - Friday, working from home 2 days per week
£14:00 per hour
Hours of work: 9-5:30PM, there is also an opportunity for a second person to cover a 2pm - 10pm shift.
This is s a temporary contract but it could lead to something more long-term or a permanent position.
Do you want to work in a fast-paced, vibrant and friendly office?
My client is looking for someone with solid Customer Services experience who is used to working towards deadlines with confident communication skills. Ideally you will have previously worked in the Telecoms/Engineering sector.
- The Customer Services Co-ordinator will be taking calls and queries from Providers and Engineers.
- You will work closely with the Field Support teams and internal teams to update on the progress of all orders/installations that have fallen into delay on the day of the install.
- Updating the Salesforce CRM system and live trackers.
- Preparing daily and weekly reports to the internal teams.
- Keeping the customer updated throughout the installation process.
- Efficient case management, dealing with cases through to completion.
- You will need previous Customer Services/Administration/Co-ordination experience.
- We are also looking for someone with experience of using a CRM, ideally Salesforce but training will be given and Word, Excel and Outlook
- You will also be data checking so attention to detail is essential.