RM Recruit Ltd is working in partnership with a fantastic business who are based close to the Jewellery Quarter and are seeking an Operations Manager to join them on a permanent basis. Our client is a dynamic and growing business and as a key player in their industry, they are committed to organic and financial growth.
As the Operations Manager, you will play a pivotal role in ensuring the seamless functioning of their housing and social care facilities across Birmingham. You will oversee all operational aspects, including facility management, staff supervision, regulatory compliance, and resident satisfaction. Through strategic leadership, effective communication, and a strong commitment to quality and excellence, you will drive the delivery of exceptional services that meet the diverse needs of our residents and communities.
Main Duties include:
- Develop and implement strategic plans and operational objectives to drive the organisation's mission and goals
- Collaborate with senior management to develop long-term strategies for growth, sustainability, and community impact
- Collaborate with relevant Local Authorities and other external agencies to develop lasting strategies for long-term growth and sustainability
- Manage services across Birmingham, ensuring Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are delivered to contract agreement.
- Monitor and evaluate operational performance, identifying areas for improvement and implementing strategies for optimisation
- Ensure the quality of the physical environment and standards of services provided to stakeholders meet or exceed expectations.
- Oversee compliance with regulatory standards, policies, and procedures, maintaining accreditation and licensing requirements
- Foster a culture of innovation and continuous improvement, encouraging staff to identify and implement creative solutions to enhance service delivery and resident experience.
- Lead initiatives to integrate technology and best practices into operations, improving efficiency, effectiveness, and outcomes
- Liaise with stakeholders, local authorities, and other external bodies to build effective relationships, address community needs, and advocate for resources and support.
- Represent the organisation at community meetings, forums, and events, promoting collaboration and partnership
- Effectively prepare and monitor budgets to ensure efficient use of resources while maintaining high standards of service quality and care
- Identify cost-saving opportunities, revenue-generating initiatives, and sustainable financial practices to support organisational goals
- Manage, schedule, and support staff to efficiently deliver services, fostering a culture of teamwork, excellence, and professional growth.
- Provide leadership, mentorship, and professional development opportunities to staff, promoting accountability, engagement, and job satisfaction
- Implement systems and processes to streamline operations, improve quality, and enhance the customer experience throughout the organisation.
- Monitor and analyse performance metrics, feedback, and outcomes to drive continuous improvement and achieve organisational excellence.
The entirety of this role is office based and there are good transport links minutes from their offices. There will be travel to other offices all within a close proximity of Birmingham City centre and having access to a car is vital. We are on the lookout for a candidate who is proven in leading a team and running a busy department coupled with excellent communicationalskills.
As the ideal candidate, you will possess similar experience gained either in a Local Authority, care sector or Housing Association. Any relevant public sector knowledge and experience is preferred however, not essential.
If you are on the lookout for a new challenge where you will be instrumental in decision making and driving change, we encourage you to apply.
RM Recruit is committed to Equality, Diversity and Inclusion and will treat all applicants equally irrespective of sex, sexual orientation, marital/civil partnership status, age, disability, race, religion, pregnancy, ethnic or national origin.