NOC Engineer - Edinburgh
Lorien is working closely with a leading telecoms company in their search for their new NOC Engineer to join the team and work in an evolving expanding organisation that have doubled in size over the last year. You will be an integral part of the technology team's monitoring and administration of the company's core network, making sure that faults and issues are handled through to completion.
The role is stationed out of their Edinburgh office (onsite with 1 day from home), as well as access to their latest tech, and more, so please look at the finer details below:
The position:
You will be the main member of the team for completing configuration and software updates in accordance with scheduled BAU network activities, making a positive contribution to proactive network maintenance and upkeep. You will work on customer fault escalations from the first line customer care team and manage them through to resolution in a timely and professional way.
The business operates through a fully Microsoft Cloud based O365 estate, with many 365 functions including inTune and Azure for different systems. See more of the position's responsibilities below:
- Perform 2nd and 3rd Line technical support, providing customer assistance and collaborating with other teams to accomplish this.
- Daily network and performance tracking
- Hardware troubleshooting and repair; fault analysis
- Implementing and maintaining technologies for network analysis, reporting, and monitoring
- Utilising change control procedures to apply configuration modifications and software updates
- Produce and retain data integrity and network documentation.
- Manage significant incidents that impact the customers within the infrastructure and network
- Assure dependable and stable network services (such as core networks, access products, and service networks, among others).
About you:
- CCNA or JNCIA certified or equivalent level
- Knowledge of some or all the following technologies: IT Protocols (ICMP, UDP, TCP); IP filtering and Firewalling; Routing Protocols (BGP, OSPF, ISIS); MPLS; Ethernet
It would be beneficial to have knowledge of:
- Juniper, Cisco, Adtran and within an IT or NOC environment
- Background working in an ISP environment
Package:
The position is paying up to £42,000 per annum, up to 10% bonus included, and more benefits to discuss.
This is an exciting time to join an expanding organisation and within an environment where your work is valued and rewarded. If everything above is of interest, then please apply below for immediate consideration.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.