Trade Parts Advisor
£26k - £28k basic with £31-35k OTE
Croydon
Peranent/Full Time
Working Hours: Monday to Friday (7.30am - 5.30pm or 7am - 5pm)
Our client, a franchised dealership in the Croydon area, is on the lookout to recruit an experienced Trade Parts Advisor to join their busy team. If you are interested in finding out more - please contact us today!
Duties & Responsibilities:
- Responding to customer queries and complaints in an efficient and professional manner.
- Escalating customer issues with senior parts advisors and management when the need arises.
- Adhering to company policies and procedures when interacting with customers.
- Following up on customer calls to ensure that customers are satisfied.
- Staying up to date with products, services and policies by attending training sessions.
- Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information.
- Maintaining accurate customer records in the companies CRM system and completing call logs and reports.
- Parts look up and pre pick customer orders.
Your Background & Skill:
- Proven experience as a Parts Advisor within the motor trade.
- Knowledge of vehicle layout, parts catalogues and computer stock lists.
- Stock control experience.
- Excellent communication skills.
- Ability to work towards deadlines.
- Committed to delivering excellent customer service.
- Confident and professional.
For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.