We are an award winning and growing financial services organisation and due to continued business growth, an opportunity has arisen to work as an Administrator providing administration and customer service support to the Completions Underwriting Team to ensure mortgage applications are processed in a timely and accurate manner. We operate within the buy to let Mortgage sector and this role is a varied position that would suit candidates with both excellent administration and customer support skills. If you have any mortgage, banking, financial services, property, estate agency or lettings experience that would be beneficial but we are also happy to consider candidates currently working in a more general office based customer service or administration role who would be interested in a role within financial services. The successful candidate will be responsible for liaising with solicitors, brokers, valuers and customers to progress applications to completion as quickly and smoothly as possible.
This is a great opportunity to build a career within the mortgage sector or simply gain a stable and secure job based in Fleet working the hours of 9am – 5pm, offering excellent benefits and a salary ranging between £25 and £27k plus discretionary annual bonus. You will receive 25 day's holiday, non-contributory pension, private healthcare, life assurance and income protection. We can offer a hybrid working arrangement once your training is completed.
The key duties of the role are below:-
- Process requests for offer extensions; edit, save and produce letters
- Process requests to post/email mortgage offers
- Scan, upload and allocate documents/emails to the DPR system
- Chase Brokers, Solicitors and Valuers for outstanding information/documentation
- Make outbound calls to solicitors, brokers and other third parties
- Provide telephone support answering incoming calls during busy times and to cover absence
- Create Customer mortgage offer packs
- Produce and send reminders to solicitors and brokers for expiring mortgage offers
- Provide support to the Completions Underwriters with post and ad-hoc duties
- Instruct valuation re-inspections using Quest website
- Organise declined / cancelled files, closing outstanding diaries/tasks
- Provide telephone support answering incoming calls during busy times and to cover absence
- Work to agreed objectives, service standards and deliverables
- Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
- Develop positive working relationships with colleagues
- Make suggestions for improvements to processes to enhance service and efficiency
- Adhere to internal/external compliance, credit review and audit requirements
- Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF)
- Take responsibility for your own learning and development
- All other associated duties and responsibilities and carry out any tasks as required by management
To be successful for the Administrator role, you will have previous experience of working within a proactive admin or customer service role and you must be used to juggling a high workload and dealing with a range of clients and customers over the phone and via email. You must have excellent attention to detail and be able to work well under pressure with the ability to prioritise effectively to ensure all administration is completed accurately and in a timely manner. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products.
An interest in working within the financial services sector would be welcomed as we can offer career progression and development if desired or simply an interesting and varied role working for a successful and stable company. In return we offer a competitive starting salary, full benefits package and 25 days holiday plus annual bonus scheme and on site parking with hybrid working too.
Please submit your CV for immediate consideration.