Contract IT Service Desk Operator
Location: North Yorkshire
Duration: 10 Months
Start Date: ASAP
We're working with an NHS Trust in North Yorkshire to support the recruitment of a Service Desk Operator to join their IT department and provide BAU 1st line support. This role is a great opportunity for someone with strong communication skills and a background in first-line IT support within a busy and service-focused environment.
**Key Responsibilities:
- Provide first-line IT support to clinical and non-clinical users across the organisation
- Log, categorise and prioritise incoming incidents and service requests via phone, email, or portal
- Resolve issues at first point of contact where possible using remote support tools
- Escalate more complex issues to appropriate teams and monitor the progress of open incidents
- Communicate regular updates to users, maintaining a high level of customer service
- Perform basic Active Directory tasks (e.g., password resets, account creation, permission changes)
- Administer NHSmail and email groups, smartcard management and basic mailbox support
- Support the delivery of a reliable, responsive and user-focused IT service across the Trust
- Contribute to service improvement by identifying trends and common issues
**Experience Required:
- Previous experience in a Service Desk or 1st Line IT Support role (ideally within the NHS)
- Strong communication skills and ability to work effectively under pressure
- Experience using service management/ticketing systems
- A proactive, customer-focused approach to IT support