Location:
Burton Upon Trent (DE14 2UZ)
Contract type:
Full time, permanent
Hours:
40 hours per week, Monday to Friday
Salary:
£57,000 per annum plus car / car allowance, 25 days rising holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the Role
Relationships mean everything to us, and this one is particularly special. You'll have an important part to play overseeing and optimising all aspects of our logistics processes.
As our Head of Support you will play a pivotal role in ensuring the timely and efficient service to our customers through strong leadership and people development skills.
As part of your key responsibilities you'll:
- Lead and manage the operations team to achieve excellence in safety, quality, cost, and delivery
- Establish and maintain strong working relationships with the client and key suppliers
- Liaise with customer representatives to resolve problems and maintain partnership relationships
- Monitor and analyse KPIs / data to identify areas for improvement, and implement corrective actions
- Drive a culture of safety, quality, and continuous improvement within outbound operations
- Recruit exceptional people into the business and then develop colleagues through, using succession planning for the future
- Maintain all aspects of stock integrity and ensure ownership of activities and resolutions
- Manage and plan for operational requirements against forecast
About You
We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!
- Experience of leading teams of managers and technical colleagues
- Experience of maintaining positive working relationships with clients
- Experience of coaching and mentoring people – excellent leadership skills
- Track record of influencing internal people and at all levels to drive change
- Excellent communication skills - spoken, written, and presenting
- Appetite to learn more about Industry 4.0 technologies and apply digital solutions to applicable operational areas and processes
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.
You may have experience in the following roles: Head of Customer Support, Support Services Manager, Head of Client Services, Operations Support Manager, Customer Service Director, Head of Technical Support, Customer Care Manager, Support Operations Manager, Head of Customer Operations, etc.
REF-215 415