Job Title: Permit Support Officer (Parking)
Location: Civic Centre, Twickenham (Full time office based)
Hourly rate £13.93 per hour PAYE
Contract Length: 4 weeks (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
Job purpose:
- To process parking permit applications made by residents and businesses of the borough within agreed turnaround periods and whilst protecting the integrity of scheme.
Duties and Responsibilities:
- To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
- To receive and process applications in respect of the Parking Permit Schemes including contacting service users or other relevant third parties.
- Assist with the compilation of statistics and the production of reports by the team for management as and when required.
- Identify potential areas of non-compliance/abuse in respect of permit applications and ensure preventative systems are in place to prevent losses to the Council, including liaison with other sections.
- Provide technical advice to members of the public and customer services staff in matters relating to Parking Permit functions.
- Assists in advising junior team members in all procedures relating to Parking Permits.
Knowledge, skills & experience:
- Knowledge of parking permit schemes
- Knowledge of application processes
- Understanding of digital enhancement/improvement
- Experience of managing workloads with successful outcomes
- Basic knowledge of and ability to use standard IT packages
- Ability to organise and prioritise own workload, within defined requirements for the role
- Effective communication skills, both orally and written
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