IT Service Delivery Analyst

Working as part of a UK based IT infrastructure, security and operations team supporting the business's internal and External IT requirements.

The role will predominantly support staff with day to day and projects.

Client Details

A Japanese Holdings company that produces food products based in London.

Description

Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners
Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting
Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS
Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organizations helpdesk software
Provide solutions to staff when working with existing software like M365, Teams and others
Work within ITSM (incidents, events, problems, changes, assets, etc.), using ITIL framework
Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary
Contribute to the development of documented solutions and maintenance for the user base.
Conduct IT Training for Staff on how to use systems or equipment
Manage Continuous Service Improvement, Risk register, and keep documentation up to date

Profile

Customer Service mind set.
Key knowledge of Azure and M365 both in support, security and enhancements.
Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
Experience of network connectivity, WIFI connections, and security (device and environment).
Experience with building, configuring and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
Experience with effective Troubleshooting and delivering solutions.
Managed or worked on major incidents or critical applications
Experience in proving both onsite and remote support.

Job Offer

Posted by Michael Page Technology.