At Adaptable Recruitment we have an Excellent Opportunity for a Student Lettings Manager to join one of UK's largest privately owned real estate companies in the Liverpool area.
Salary: £32000 - £35000 Depending On Experience
Holidays: 25 days + Bank Holidays
Location: Liverpool - 8 Working hours - Weekends available
MUST HAVE EXPERIENCE
Main Responsibilities To Include:
- Be responsible for overseeing Legacies' Student & residential block of apartments.
- Dealing with day-to-day tenant and landlord enquiries.
- Conducting Viewings and ensuring full occupancy of both the Student and Residential units.
- Following the student letting cycle in agreement with the company's expectations.
- Control the rental income in line with the company parameters.
- Dealing with any formal complaints from tenants and landlords in line with company policy and procedures.
- Acting as the face of the development.
- Engaging with customers in a positive manner always ensuring the highest levels of customer care and service.
- Assisting in the implementation of any customer engagement strategies that include customer communications, customer feedback and satisfaction.
- Pro-actively Identifying any potential customer engagement events for their developments and implementing.
- Taking ownership for the block, conducting regular walk throughs of the blocks and taking immediate action to put right any issues identified.
- Co-ordinating maintenance for properties including liaising with contractors and Landlords to ensure authorisation for work and the management of any associated invoices.
- Attending tenants / owners properties, in the event of any major incidents, to ensure they are kept up to date, and liaising with contractors and maintenance teams to ensure all works are completed quickly.
- Ensuring Landlords are compliant with any Local Authority Licensing Schemes.
- Ensuring Properties are compliant with relevant legislation including the servicing of any unvented hot water systems, gas, and electrical systems/items.
- Ensure strict adherence to relevant legislation and regulations, including the Housing Act, GDPR, and AML, in all lettings activities.
- Managing the Tenancy renewal process including consulting with Landlords on their renewal requirements
- Working with the property assistant to ensure relevant mid-term inspections are carried out.
- Acting upon detail provided by the leadership team regarding potential rent increases and liaising with landlords to implement or upon direct requests to increase rents by Landlords.
- Processing end of tenancy notices including overseeing property check out inspections, authorising cleaning and repairs works, informing Landlords of any works required and obtaining authorisation, advising tenants of works completed post check out and ahead of deposit release.
- Dealing with Deposit returns, processing invoices to allocate to deposits, organising deposit release, keeping Landlords informed of process and dealing with deposit disputes and associated evidence.
- Processing tenant move ins including overseeing property inventory inspections and consulting with Property Manager to ensure timely re-letting.
The Ideal Candidate:
- At least 2 years' experience in Student Lettings.
- Excellent organisational, prioritisation and planning skills.
- Computer literate.
- Professional conduct and attitude to enhance the company's reputation.
- Proven track record in achieving lettings targets.
- Excellent written and verbal communication skills.