Bookings Team Executive
Location: Cardiff, London, Edinburgh, Salford, Belfast
- home working/office based/hybrid working optional
Hours: Full Time - 5 days a week
Contract: Fixed Term until 29th November 2024
Salary: £25,000 plus benefits
About Into Film
Into Film is the UK's leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK's leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery funding, and through other key funders including Cinema First and Northern Ireland Screen.
We work hard to live and breathe our values and strive to be an impactful, inclusive and inspirational organisation. We are fully committed to providing an inclusive, active listening culture that respects difference, in which staff are happy and proud to create a programme for the diverse society we work with.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working and offer staff a health plan.
Role Summary
The main function of the bookings team is to provide high quality customer service for the Into Film Festival. Initially this will be receiving calls, processing bookings and liaising with educators on email and on the phone. There will then be a need to make outbound calls to drive bookings, speak to attending teachers and liaise with cinemas to ensure the festival runs smoothly. This is an exciting, front-line, varied role requiring high level communication skills and a solution-focused attitude. It is an opportunity to develop customer service and CRM/Salesforce skills and work for the world's largest film festival for young people.
Main Responsibilities:
- To be the first point of contact for public festival enquiries; answering calls, processing bookings and problem-solving.
- Liaising with the festival team to ensure all enquiries and issues are resolved.
- Updating the daily incident log (via Excel) - this is used for tracking all enquiries/issues from cinemas.?
- Liaising with exhibitors as and when required and as directed.
- General support in relation to all aspects concerning the festival.
General Responsibilities:
- Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
- Contribute to long term planning to ensure growth in line with demand and resources.
- Contribute to the regular monitoring and evaluation of the Into Film's work.
- Commitment to equality of opportunity in line with Into Film's Equal Opportunities Policy.
- Any other reasonable duties assigned by Into Film.
Person Specification:
Minimum Requirements:
- Experience of a customer service role.
- Excellent communication skills.
- Ability to communicate ideas persuasively.
- Strong organisational capability.
- Used to working under pressure while handling a high volume of public enquiries.
Desirable:
- Experience of using Teams.
- Experience of using CRM.
- Experience of talking to teachers/schools.
- Understanding of the education sector.
- Familiarity with the Microsoft Office suite.
- A love and knowledge of film.
Closing: 9:00am, 29th July 2024
We are looking for a candidate to start on 27th August 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film's expense; employment is dependent upon this.
No agencies please.